Approaches & Tools for the development of the Patient Experience in Health Services

The value of our services can only be judged by the people who receive it. Therefore, value measurement has become a priority in most modern health systems.

This course pursues the general objective of facilitating a holistic view, based on the use of the main tools and methodologies necessary in order to implement and/or improve the patient experience within health and medico-social institutions. 

The overall objective of this course is to provide participants with the concepts, information sources and basic skills necessary to take on the preparation of a patient experience project. It uses a variety of pedagogical instruments to capture the attention of its participants (presentations, readings, discussions, group exercises,...).

Throughout 6 sessions, you will get a clear insight on the approaches and tools you can implement in order to measure the patient experience in your organisation:

Session 1: Conceptual framework of the patient experience and the measurement of value

Session 2: The design thinking approach and its use

Session 3 & 4: Tools and their use. How to measure the patient experience?

Session 5: Implementation strategies

Session 6: Drawing up a situation report and an action plan. Synthesis and discussion of the exercises

Sessions are held every other week. Every session take 2h30' and is scheduled from 3.00 pm to 5.30 pm.

Dates: 07 sept. - 21 sept. - 05 oct. - 19 oct. - 09 nov. - 23 nov. 2022.

More detailed information can be found in the enclosed brochure.

This course will also be organised in French. Fore more information on the French course, please consult: https://spexperience.org/fr/formation/formation-2022-fr/